Privacy Policy
Last updated: March 2026
PickSignal ("we," "us," or "our") operates the website picksignal.ai (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. By using the Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Account Information
When you create an account, we collect your email address, username, and password (stored in hashed form). If you sign up through a social login provider, we may receive your name and profile image from that provider.
Usage Analytics
We automatically collect information about how you interact with the Service, including pages visited, time spent on pages, click patterns, referring URLs, browser type, operating system, device type, and IP address. This data helps us understand how users engage with our platform and improve the experience.
User-Generated Content
If you submit picks, comments, or other content through the Service, we store that content along with associated metadata such as timestamps and your account identifier.
2. How We Use Your Information
- To provide, operate, and maintain the Service
- To create and manage your account
- To track pick performance and generate leaderboard rankings
- To provide AI-powered pick analysis and research insights
- To send transactional emails (account verification, password resets)
- To analyze usage trends and improve our platform
- To display relevant advertisements through third-party ad networks
- To detect and prevent fraud, abuse, or security incidents
- To comply with legal obligations
3. Third-Party Services
We use the following third-party services that may collect and process your data:
Google Analytics
We use Google Analytics to collect anonymized usage data, including page views, session duration, and traffic sources. Google Analytics uses cookies to identify unique visitors. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
Google AdSense
We use Google AdSense to display advertisements on our Service. Google AdSense uses cookies and web beacons to serve ads based on your prior visits to our website and other websites on the internet. Google's use of advertising cookies enables it and its partners to serve ads based on your browsing patterns. You may opt out of personalized advertising by visiting Google Ads Settings. For more information about how Google uses data, visit Google's Privacy Policy.
AI Analysis Providers
We use Anthropic (Claude) and OpenAI (GPT) APIs to power our AI pick analysis and research features. When picks are analyzed, relevant sports data (matchups, odds, statistics) is sent to these providers for processing. No personally identifiable user information is sent to these AI services. Both Anthropic and OpenAI maintain their own privacy policies governing data processed through their APIs.
Sports Data APIs
We integrate with third-party sports data providers (including FlashLive, The Odds API, and BallDontLie) to retrieve game scores, odds, and player statistics for pick settlement and live stats features. These integrations operate server-side and do not share your personal data with these providers.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your data in the following circumstances:
- Service providers: With trusted third-party vendors who assist us in operating the Service (hosting, analytics, email delivery)
- Legal requirements: When required by law, court order, or governmental authority
- Safety: To protect the rights, safety, or property of PickSignal, our users, or the public
- Business transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity
- Public content: Pick submissions, leaderboard rankings, and performance statistics are displayed publicly as part of the Service
6. Data Retention
We retain your data for as long as necessary to fulfill the purposes outlined in this policy:
- Account data: Retained for the lifetime of your account and up to 30 days after deletion request
- Pick history and performance data: Retained indefinitely as part of the public leaderboard record, even after account deletion (anonymized)
- Usage analytics: Aggregated analytics data is retained for up to 26 months
- Server logs: Retained for up to 90 days for security and debugging purposes
- Cookies: Retention varies by type (see Cookie Policy above)
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right of access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate or incomplete personal data
- Right to deletion: Request that we delete your personal data, subject to legal retention requirements
- Right to data portability: Request your data in a structured, machine-readable format (JSON or CSV)
- Right to restrict processing: Request that we limit how we use your data
- Right to object: Object to data processing based on legitimate interests, including direct marketing
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at picksignal@cloudreply.net. We will respond to your request within 30 days.
8. GDPR Compliance (European Economic Area)
If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, the General Data Protection Regulation (GDPR) provides you with additional protections. We process your personal data under the following legal bases:
- Consent: For analytics and advertising cookies, which you can withdraw at any time
- Contract performance: To provide the Service when you create an account
- Legitimate interests: To improve our Service, prevent fraud, and ensure security
- Legal obligation: To comply with applicable laws and regulations
You have the right to lodge a complaint with your local data protection authority if you believe your rights under GDPR have been violated. For data transfer outside the EEA, we rely on Standard Contractual Clauses approved by the European Commission.
9. CCPA Compliance (California Residents)
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information:
- Right to know: You may request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months
- Right to delete: You may request deletion of your personal information, subject to certain exceptions
- Right to opt out: You may opt out of the "sale" of personal information. We do not sell personal information in the traditional sense, but certain advertising cookie activities may qualify as a "sale" under CCPA
- Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights
To submit a CCPA request, contact us at picksignal@cloudreply.net. We will verify your identity before processing your request and respond within 45 days.
10. Data Security
We implement industry-standard security measures to protect your personal data, including encrypted data transmission (TLS/SSL), hashed password storage, secure database access controls, and regular security reviews. However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. If we become aware of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.
11. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at picksignal@cloudreply.net and we will promptly delete that information from our systems. If we discover that we have collected personal data from a minor, we will take immediate steps to remove it.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website. We encourage you to review this page periodically. Your continued use of the Service after any changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: picksignal@cloudreply.net
Website: picksignal.ai
We aim to respond to all privacy-related inquiries within 30 days.
For entertainment purposes only. PickSignal is not a gambling site and does not accept wagers. Past performance does not guarantee future results. Please bet responsibly.
